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This shows you the differences between two versions of the page.

--- wiki:privacy [15 Dec 2023 00:05] – [How to remove your personal information] eris
+++ wiki:privacy [15 Dec 2023 00:07] (current) – [How to remove your personal information] eris
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 The information we collect is used solely to manage your Keyboard Institute Wiki account. You can update this information at any time [[https://wiki.keyboard.institute/doku.php?id=start&do=profile|in the user profile editor]]. We will never sell or transfer your data to anyone else.
 ==== How to remove your personal information ====
-Use the "Delete my account" function in the user profile editor. This will remove all data we hold on you. If you've forgotten your password and can't use this function, e-mail wiki AT keyboard DOT institute and ask for your account to be deleted.
+Use the "Delete my account" function in the user profile editor. This will remove all data we hold on you.
+If you've forgotten your password and can't use this function, e-mail wiki AT keyboard DOT institute from the e-mail address you registered with and ask for your account to be deleted.
+If you no longer have access to your registered e-mail address, we cannot verify your identity and will likely be unable to service your request.